GENERAL TERMS AND

CONDITIONS OF SALES

It won’t work between us over a misunderstanding, so read on.

Preamble

The simplified joint-stock company Coefficient Directeur, registered with the Paris Trade and Companies Register under the number 813 177 573 000 25 is the owner of this website.

In compliance with Article R6351-6 of the French labor code, Coefficient Directeur is registered as an organization delivering trainings under the number 117 558 485 75.

It run its activities under 3 commercial brands :

The Ark Training
Face to Face Marketing, a Canadian company and training organization in Canada (N.E.Q. 1164957608) which it represents in the European Union
Profitable Conventions

The logos of these brands can thus appear on Coefficient Directeur documents.

Article 1: Definitions

The provider : the simplified joint-stock company Coefficient Directeur

The Customer: the individual or legal entity receiving the services.

GTC: the present page, including its appendices and preamble

Services: has the meaning attributed to it in Article 3.

Third party: any individual or legal entity other than the Service Provider or the Customer.

Article 2: Purpose

These terms and conditions apply to all Coefficient Directeur training and workshop offers, whether branded as « The Ark Training », « Face to Face Marketing » or « Profitable Conventions ».

Placing an order implies the Customer’s full and unreserved acceptance of these GTC.

Any contrary condition and in particular any general or specific condition opposed by the Customer cannot, except with formal and written acceptance by Coefficient Directeur, prevail over these General Terms and Conditions of Sales, regardless of when it may have been brought to Coefficient Directeur’s attention.

The fact that Coefficient Directeur does not avail itself at a given moment of one of these General Terms and Conditions cannot be interpreted as a waiver of the right to avail itself of it at a later date. The Client guarantees compliance with these General Terms and Conditions by all of its employees, employees and agents.

The Customer also acknowledges that, prior to any order, he has received sufficient information and advice from Coefficient Directieur, enabling him to ensure the suitability of the service offering to his needs.

Article 3: Definition of Services

The Service Provider will provide the Client with training services according to the program provided to the Client.

Article 4: Order

Any inter-company training order assumes that the Customer accepts the program provided on the date of their order.

Any intra-company training order assumes that the Client accepts the content of the course described in the collaboration proposal (pedagogical and financial) or quote of which the Client has a copy.

Signing the order form and/or agreement on the quote implies knowledge and irrevocable and unreserved acceptance of these conditions, which may be modified by Coefficient Directeur at any time, without notice, and without this modification opens the right to compensation for the benefit of the Customer.

Article 5: Prerequisites

Coefficient Directeur specifies in its programs the initial knowledge required (prerequisites) to follow its training in optimal conditions.

It is the Client’s responsibility to ensure that any trainee registered for inter-company training meets the prerequisites specified in the corresponding training program.

Coefficient Directeur cannot therefore be held responsible for any possible mismatch between the training followed and the initial level of the participants.

Article 6: Price, VAT exemption, application cases

Our prices are established in euros excluding taxes.

Coefficient Directeur is exempt from VAT for its training activity and in application of article 261-4-4° of the French General Tax Code

This absence of VAT therefore only applies in the following cases:

– direct trainings between Coefficient Director and its Client

– subcontracted training service for a training organization which itself benefits from a VAT exemption for its training activities.

For all other services, and in all other cases, our prices are increased by the VAT rate in current application.

Article 7: Payment conditions

The invoice is sent to the Client after execution of the service.

In the event that the Service requires international travel, a deposit of 30% of the amount excluding tax is required to be paid one month before the trip.

For French registered client companies: In the event of payment made by a Competent Operator (known as OPCO), It is up to the Client to request support before the start of the training from the OPCO to which they depend. The funding agreement must be communicated at the time of registration.

In the event of partial coverage by OPCO, the difference will be directly invoiced to the Customer. If the agreement to cover the OPCO does not reach us on the first day of the training, the full training costs may possibly be invoiced to the Client. In the event of non-payment by the Client’s OPCO, whatever the cause, the invoice becomes due to the Client.

Any internship started is considered due in its entirety. Please note that meals are not covered by Coefficient Directeur, it is up to the Client and the trainees to pay for their meals themselves and to be reimbursed if necessary by the OPCO if this is taken into account by the latter .

Article 8: Training agreement

The training agreement is addressed to the Client and signed before the training, at the latest on the day the training begins, before the start of the training.

Article 9: Convocations

Coefficient Directeur send your invitations no later than 24 hours before the date of the training. It cannot be held responsible for non-receipt of the invitation regardless of the recipient(s) at the Client, particularly in the event of absence of the trainee(s) from the training. If in doubt, it is up to the Client to ensure the registration of their trainees and their attendance at the training.

Article 10: Cancellations, absences, postponements of registrations

Any cancellation of registration must be reported by telephone and confirmed in writing.

A cancellation occurring more than two weeks before the start of the course will not result in any billing.
A cancellation occurring between one or two weeks before the start of the course will result in the Client being charged 50% of the cost of the entire course.
A cancellation occurring less than one week before the start of the course will result in billing for the entire course.
A postponement occurring less than two weeks before the start of the course is considered a cancellation. In the event of the trainee’s absence, the service ordered will be invoiced in full.

Article 11: Cancellation of an internship

Coefficient Directeur has the right to cancel any course in the event of a lack of participants or a technical or logistical problem without any compensation. In this case, trainees will be notified at least one week before the start of the training. New dates or sites will be offered to them, which will result in a new order.

Article 12: Shared obligation of feedback and after-sales service

As part of its quality approach, Coefficient Directeur takes a particular interest in the satisfaction of its Customers. In this context, the Client undertakes, as well as its training participants, to provide two written feedback to Coefficient Directeurn, in the form of a satisfaction questionnaire:

the last day of training
the second three (3) to six (6) months after the training

These expressions from the Client are intended to help Coefficient Directeur to ensure the quality of the Service delivered, the satisfaction of the Client and to enable it to provide after-sales service if necessary (if the Client gave a rating lower than 3/5) during these customer returns.

Article 13: Regulations

Payment of invoices can be made by check or bank transfer. Invoices are payable no later than 30 days from the invoice date, net and without discount unless another deadline indicated on the invoice. Any late payment in relation to this due date will automatically result in:

late payment interest at the rate of 3 times the legal interest rate in force on the invoice date,
the immediate payment of invoices not yet due.

Furthermore, in accordance with article L 441-6 of the French Code of Commerce, any payment after the due date will give rise to the payment of a fixed compensation of 40 euros for recovery costs. Additional compensation may be claimed, upon receipt of proof, if the recovery costs incurred are greater than the amount of the fixed compensation.

Coefficient Directeur aso has the right to suspend or cancel ongoing services, without being able to give rise to damages for the Customer. All applicable duties and taxes are invoiced in addition, in accordance with the laws and regulations in force.

Article 14: Intellectual property

The Client is prohibited from using the content of the training courses to train people other than its own staff and assumes liability on the basis of articles L. 122-4 and L.335-2 and following of the intellectual property code. in the event of unauthorized transfer or communication of content. Any reproduction, representation, modification, publication, transmission, distortion, total or partial, of the training content is strictly prohibited, regardless of the process and medium used. The Client would be held liable if unauthorized use was made of the training materials.

Article 15: Referencing

The Client accepts that the Service Provider may use public comments or feedback that the Service Provider may have written regarding the training, whatever the medium, for advertising, promotion or reference purposes in the context of commercial development. of the Service Provider.

The Client accepts that the Service Provider may include his name and the name of his company among his references within the framework of this contract.

Article 16: Limitations of liability

Coefficient Directeur cannot under any circumstances be held liable for any technical failure of the equipment or any cause unrelated to Coefficient Directeur. Regardless of the type of service, Coefficient Directeur’s liability is expressly limited to compensation for direct damage proven by the Client.

The liability of Coefficient Directeur is capped at the amount of the price paid by the Client for the service concerned. Under no circumstances can Coefficient Directeur be held liable for indirect damage such as loss of data, file(s), operating loss, commercial loss, loss of profit, damage to image and reputation. .

Article 17 : Force Majeure

Coefficient Directeur cannot be held responsible towards the Client in the event of non-performance of its obligations resulting from an event of force majeure. The following are considered cases of force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of French courts and tribunals and without this list being restrictive: the illness or accident of a consultant or training facilitator, strikes or social conflicts internal or external to Coefficient Directieur, natural disasters, fires, failure to obtain visas, work authorizations or other permits, laws or regulations subsequently put in place, interruption of telecommunications, interruption of energy supply, interruption of communications or transportation of any type, or any other circumstance beyond the control reasonable to Coefficient Directeur.

Article 18: Protection of personal data

As responsible for processing its personnel file, the Client undertakes to inform each user that:

Coefficient Directeur is responsible for the conservation and confidentiality of all data concerning the user and to which he has had access.

Article 19: Applicable law and attributions of powers

These General Terms and Conditions of Sales are governed by French law. In the event of a dispute arising between the Client and Coefficient Directeur during the execution of the contract, an amicable solution will be sought and, failing that, settlement will be the responsibility of the Paris commercial court.

Placing an order implies acceptance of these general terms and conditions of sale.